Job Title: Commercial Videographer/Photographer

Job Type: Contractor to Full-Time

Location: Lexington, SC

About Stoney Digital:

Stoney Digital is a digital marketing agency based in Lexington, SC. We specialize in helping businesses enhance their online presence through tailored digital marketing strategies, including search engine optimization, social media management, and content creation. We are committed to providing exceptional customer experiences and building long-term relationships with our clients. We are looking for a talented and motivated Customer Success Manager to join our team and help us achieve our goals.We are looking for a skilled Videographer/Photographer to join our team.

Responsibilities:

• Creating high-quality videos and photographs for our clients

• Framing shots, lighting, and audio

• Editing post-production videos and photographs

• Working closely with our team to ensure the final product meets the client’s expectations

Requirements:

• Must be skilled in both photography and cinematography

• Experience in framing shots, lighting, and audio

• Ability to edit post-production is a plus

• No degree required

• Contract-based position

• Having your own equipment is a plus but not necessary

To apply for this position, please email your portfolio or samples of your work to [email protected].

Job Title: Customer Success Manager

Location: Stoney Digital, 203 W Main St. Ste. G1-G2, Lexington, SC 29072 – Hybrid/Remote

About Stoney Digital:

Stoney Digital is a digital marketing agency based in Lexington, SC. We specialize in helping businesses enhance their online presence through tailored digital marketing strategies, including search engine optimization, social media management, and content creation. We are committed to providing exceptional customer experiences and building long-term relationships with our clients. We are looking for a talented and motivated Customer Success Manager to join our team and help us achieve our goals.

Role Summary:

As a Customer Success Manager at Stoney Digital, you will be responsible for managing and nurturing relationships with clients, ensuring their satisfaction with our services, and driving new business opportunities. You will be expected to perform various daily, weekly, and monthly tasks to support the growth of our company.

Responsibilities:

Daily Tasks

1. Call, email, and text all leads to set up Identification (ID) meetings, ensuring a smooth sales process.
2. Prepare new estimates for prospective clients and deliver them via email in a timely manner.
3. Promptly call back any inbound phone leads and set up ID meetings to convert them into clients.
4. Respond to any inbound emails from clients or prospects, addressing their concerns, and providing necessary information.

Wednesday Special Tasks

1. Attend and actively participate in the weekly BNI (Business Networking International) meeting (2 hours), representing Stoney Digital and building relationships with other professionals to generate new leads and referrals.

Monthly Tasks

1. Deliver comprehensive reporting to clients, providing insights on their accounts, progress, and areas for improvement.

Requirements:

1. No degree required, but relevant experience in customer success, account management, or a similar role is preferred.
2. Excellent communication and interpersonal skills, with the ability to build relationships and network effectively.
3. Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
4. Proficient in Google Docs and Sheets, as well as ActiveCampaign CRM.
5. Self-motivated, proactive, and results-driven, with a strong focus on client satisfaction and business growth.

What We Offer:

1. A part-time position with 20 hours per week and room for advancement.
2. Great hourly pay plus a bonus structure for any new business acquired.
3. Opportunities for professional development and career advancement.
4. Resources and high-level training for continuous improvement.

To Apply:

If you are passionate about customer success and want to contribute to the growth of Stoney Digital, please submit your resume and cover letter to [email protected]. Be sure to include the job title in the subject line of your email.

Stoney Digital is an equal opportunity employer and values diversity. We are committed to creating an inclusive environment for all employees.